Order Lifecycle

Last update: August 3, 2023

An order in Salesforce Commerce Cloud has different kind of status :

  • Order status
  • Shipping status
  • Confirmation status
  • Export status
  • Payment status

Here is the order workflow, based on « global » status, which in reality is the sum of all statuses mentioned before.

Global StatusOrder StatusShipping StatusConfirm StatusExport StatusPayment Status
CreatedCreatedNot ShippedNot ConfirmedNot ExportedNot Paid
FailedFailedNot ShippedNot ConfirmedNot ExportedNot Paid
NewNewNot ShippedConfirmedReady for ExportNot Paid
OpenOpenNot ShippedConfirmedReady for ExportNot Paid